Thank you for your interest in Ionic Impact’s creations! Below are the details regarding the shipping of your orders:

Orders are processed and shipped within 3 to 5 business days after payment is received, subject to product availability. You will receive a confirmation email once your order has been shipped.

All orders are shipped via Swiss Post (La Poste). Shipping fees are calculated based on the weight of your order. These fees will be displayed at checkout.
We ship all packages with full tracking and signature confirmation to ensure safe delivery.

• Switzerland: 2 to 5 business days
• Europe: 5 to 12 business days
• International: 10 to 20 business days

Please note that these delivery times are estimates and may vary depending on local conditions or unforeseen delays.

A tracking number will be provided for shipments within Switzerland and for certain international destinations. You can track your order through the Swiss Post website or your local postal service.

International orders may be subject to taxes or customs duties. These additional fees are the responsibility of the buyer. We recommend checking your country's policies before placing an order.

All products are carefully packaged and shipped in secure packaging to ensure safe delivery.

Ionic Impact is not responsible for indirect damages or those beyond our control during the shipment of your order (such as damaged cartons, bent envelopes, etc.). Ionic Impact will not be held liable for any failure to fulfill an order due to stock shortages, unavailability from a supplier, or physical damages in the inventory (e.g., flooding, fire, or theft), or any postal service strikes.
In the event of loss or damage during transit, we recommend reporting the issue immediately to your carrier or local postal service.

If the product is damaged upon receipt, any claim must be made within 48 hours of receiving the package by emailing stu@ionic-impact.com. A refund guarantee will only apply if the request is made in writing, stating the reason for the return, and is accompanied by photographic evidence.

Returns are accepted within 14 days after receipt, provided the item is returned in new condition and in its original packaging. The item must not have been used or damaged in any way. To be accepted, all returns must be pre-approved by contacting stu@ionic-impact.com. Any item that does not meet these conditions will not be refunded or exchanged.
Return shipping costs are the responsibility of the customer. In case of loss or damage to the returned package, Ionic Impact will not process a refund and the customer will need to file a claim directly with their carrier.
To obtain the return address, please contact us via email at stu@ionic-impact.com or through our contact form.

By using our website, you hereby consent to our shipping Policy and agree to its terms.